Frequently Asked Questions

🛡️ Our 14-Day Money-Back Guarantee

Try any Eolas247 course completely risk-free. If it isn't right for you, email us at [support@shonazz.com] within 14 days of your purchase and we'll refund you in full ΓÇö even if you've already started the course. No forms to fill in, no questions asked, no hoops to jump through.

We can offer this because we're confident in the courses. You shouldn't have to take that on faith.

What if I don't finish?

There's no pressure and no deadline. Every course is self-paced, and your purchase gives you 12 months' interactive access and lifetime recorded access, so you can start, stop, and pick up exactly where you left off whenever life allows. If you fall behind, nothing is lost, your progress is saved, and you can go back and revisit any lesson as many times as you like. Your Certificate of Participation becomes available as soon as you complete the course, whenever that is.

Can I cancel?

Yes.

• One-off course purchases: There's nothing recurring to cancel, you own your access. If you change your mind, our 14-day money-back guarantee above has you covered for a full refund.
• Subscription plans: You can cancel anytime from your account settings. You'll keep access until the end of your current billing period, and you won't be charged again.

Cancelling never affects your statutory consumer rights. See our Refund & Money-Back Guarantee and Terms and Conditions for the full detail.

Is the certificate recognised by employers?

On completion you receive the Shonazz EduVerse Certificate of Participation. Here's the honest picture of what that means:

• Our courses are CPD-accredited by The CPD Group in the UK. That means the course content has been reviewed and quality-assured by an independent body.
• The certificate is recognised as evidence of continuing professional development (CPD). You can log the hours in your professional CPD record, add the certificate to your CV, and share it on LinkedIn.
• It is a certificate of professional development, not a regulated qualification or academic degree. Many employers value demonstrable CPD and up-to-date practical skills, but recognition ultimately depends on your employer, sector, and role.

If you're taking a course to meet a specific professional or regulatory requirement, we'd always recommend checking if it satisfies that requirement before you enrol, and we are happy to help you confirm.

What's the refund policy?

Our 14-day money-back guarantee is the headline: request a refund within 14 days of purchase for any reason and we'll refund you in full to your original payment method, typically within 7 business days.

After 14 days, courses are generally non-refundable, except where you have a statutory right to a refund (for example, if the course is faulty or not as described). Nothing in our policy removes or limits the rights you have under UK and EU consumer law. Full details are in our Refund & Money-Back Guarantee.

How much time per week?

That's up to you, the courses are self-paced, so you set the rhythm. As a rough guide, most learners spend around 2ΓÇô4 hours per week and complete a course in about 8 - 10 weeks. You can move faster in a spare weekend or slower over a couple of months; either way, everything stays available whenever you're ready.

Still have a question? Email us at [support@shonazz.com] and a real person will get back to you.